Frequently Asked Questions

01

How soon will my photos and videos be available on the website?

Your photos and videos will typically be available on the website within 12-24 hours after your ride.
02

What is the cost for the photos and videos?

The cost varies depending on the ride and it is clearly mentioned on the preview of each video.
03

How can I find my video or photo on the website?

You can search for your video or photo in the "My Videos" section of the website using the date and location of your ride.
04

Do I need to arrange for my video or photo to be taken during my ride?

No, you don't need to do anything. Our staff will handle the recording of your ride.
05

How secure is my personal information and payment details on your website?

We take your privacy and security very seriously. All payment are handled offsite by 3rd party like PayPal and Stripe so no credit card info is saved on our site.
06

Can I share my photos and videos directly from the website to social media?

Yes, you can share your photos and videos directly from website to social media as posts. Although it will have a watermark
07

How can I update my account information?

Once logged in, go to your account settings to update your information.
08

What happens if I forgot my account password?

If you forgot your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
09

I made a purchase but can’t find the download links, what should I do?

If you are having trouble finding your download links after purchase, please reach out to our customer support at support@recordedrides.com
10

How long will my purchased photos and videos be available for download?

Your purchased photos and videos will remain available for download on our website for 365 days.